Effective Date: July 16, 2025 Last Updated: July 16, 2025

1. Introduction

Welcome to Arothia Healthcare (“Company”, “we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arothia.com or use any of our healthcare services, including Arothia Care, Arothia Academy, and Arothia Concierge.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

• Contact Details: Name, email address, phone number, postal address.
• Medical Information: Health history, treatment preferences, appointment details (only when required for service delivery).
• Payment Information: Billing address and payment details (processed securely through third-party processors; we do not store card data).
• Enquiry & Communication Data: Messages, form submissions, and any correspondence with us.

b) Information Collected Automatically

• Usage Data: Pages visited, time spent, browser type, IP address, device type.
• Cookies & Tracking: We use cookies and similar technologies to improve site experience. See Section 8 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our healthcare, education, and medical tourism services.
• To communicate with you regarding appointments, enquiries, and service updates.
• To process payments and send transaction-related communications.
• To improve our website and services based on user behaviour and feedback.
• To send marketing communications (only with your explicit consent; you may opt out at any time).
• To comply with legal and regulatory obligations applicable to healthcare providers.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third parties who assist in operating our website, conducting business, or servicing you (e.g., payment processors, email platforms, IT support), subject to confidentiality agreements.
• Healthcare Partners: With your consent, we may share relevant medical information with partner hospitals, clinics, or specialists as part of your care or medical tourism arrangement.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Medical records are retained in accordance with applicable healthcare regulations.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Withdraw consent for marketing communications at any time.
• Portability: Request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at healthcare@arothia.com.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• SSL/TLS encryption for all data transmitted via our website.
• Secure access controls for internal systems.
• Regular security assessments and monitoring.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at healthcare@arothia.com.

11. International Transfers

Arothia Healthcare operates internationally, including in the United Kingdom and India. If you are located outside these regions, please be aware that your information may be transferred to and processed in countries with different data protection laws.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Arothia Healthcare 📧 healthcare@arothia.com 📞 +91 98948 24848 🌐 arothia.com

UK Office: 17, Nimroad Drive, Lowerbroadheath, Worcester WR2 6DZ, United Kingdom

India Office: SiteNo14, SFNo1134/2B31134/2A3, Kalapatti Village, Ward-006, East Zone, Coimbatore — 641048